This is the follow up to this post about clinic staff experiencing post-occupancy regrets and how to make resolving their concerns a productive part of the design process.
Perhaps regret is too strong a word here. When I heard that there were a lot of “complaints” about one of our clinics from the staff, I was concerned that the litany of small criticisms that had dogged the construction process (since we were dealing with a contractor who had a very elastic view of quality and schedule), would have to be rehashed in a post mortem. READ MORE
In spite of our best efforts, this poem by Shel Silverstein, the well-known children’s author, describes the buyer’s remorse too many of our clients feel when they move into their completed space. When I say too many, one would be too many in my opinion. But it does happen, and we all have experienced that, amid the joy and relief associated with the long construction project finally ending and the pleasure at all of the things that work well, there are some unexpected disappointments. READ MORE