Our industry research and dialogue continues to trend towards the significance of technology influence on every aspect of our lives. As we explore a robust technology strategy in the Optimized Workplace, below are a few metrics that promote this concept:
- Technology influence is echoed in a recent Adobe study polling over 1500 US and UK employees. Their findings support what we are hearing more and more….“US Workers believe technology makes them more productive (85%), improves work-life balance (70%) and would make their workday better and easier (74%)” **
- In a recent Little firm wide survey, we posed these two questions to our own workforce, across five offices and 170 employees: Of these hypothetical situations, which would you prefer? (A) Company-provided personal device of your choice, or (B) State-of-the-art tech in shared workspaces?
63% preferred a personal device of their choice.
What are your top 5 “go-to tools” to get your work done? The top 3 responses all tied directly to technology.
1. 98% Laptop
2. 66% Smartphone
3. 51% Digital Reference Materials
Perhaps it is no longer surprising to see these increasing percentages. I would argue that if we asked the same questions as it relates to our personal experiences, responses could be very similar. The line between our technology needs, both personal and business continue to blend. Our digital tools are an integral part of work and life, in part because of the constant access we have in all of our other experiences. As a result, it is impossible to talk about the Optimized Workplace, and not discuss how and where organizations should plan for technology.
Overarching, agile technology strategy should always support the business and the workforce’s choice and control. In order for technology to meet the needs of the workers, there are four areas that should be addressed collectively:
1. Infrastructure – Is there a plan and budget to invest in a strong network foundation, including wireless and power? How are ongoing maintenance and upgrades being managed so that they support the rapid changes in the digital workplace?
2. Devices & Equipment – What devices and equipment are the right fit and meet the needs of the workers’ daily work activities? How do these devices support choice?
3.Business Operation Software & Tools – What does the work process look like? What software applications and tools are available to enhance the business as well as communication and collaboration?
4. Maintenance & Ongoing Training – What procurement or asset management guidelines must be in place to ensure workers have access to the most up to date technology? What resources are available to educate the workforce? What is the right mix of both in person and online training that allows for the optimum technology use?
When technology is not a key driver in the overall Workplace Strategy, the optimization balance is disrupted. I expect that this dialogue will far out last our current technology state and future breakthroughs will always lead the way on what this means for our people, place and work. Food for thought: Each time we have an opportunity to talk to our clients about the significance of technology in their overall strategy, we are a step closer towards building holistic plan that prepares for the future of work!